I was taken back that I felt Michelle remembered me. Considering this process is annual, I felt more recognized as a patient than I often do at doctors I see locally. She spoke easily, in a friendly manner, always being sure any questions were answered or there was space available to ask questions. There was a sequential order to the call but it did not feel robotic at all. I recognized it from my working days and applaud her sincerity as she spoke and listened. In life isn’t that what we’d all like. She’s a valuable asset to your company. I look forward to to speaking to her next year.
Margaret H. | Jun 11, 2025
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